Customer Service is important

There are at least two things that I want to have the final decision on in my business. One is the product we produce. I want ours to always work and have a zero tolerance for faulty products. The second is in our customer relations. I know a lot of companies have gone to Customer Service Outsourcing but if and when we go that route it will be with a company that has already proven themselves in this area. I have dealt with a few so know it is possible. Unfortunately most of my experience has been with offshore outsourcing and it just has not worked for me.

November 12, 2008 | Filed Under Business :: Management