Customer Service: Bring Back The People.
September 19th, 2008 | by admin |With all the so-called time-saving devices we have these days, our time is supposed to be optimized… No hitches or glitches keeping us from getting as much done as possible. Is this true? Are we getting more done because we have so many tools to help us?
Personally, I don’t think we are. Businesses like to tell us, the customer, that by automating most of their ‘mundane’ tasks, they can offer better service by freeing up resources. Wrong again.
Modern companies, with few exceptions, have no clue to what good customer service training is about, which is why there’s such a lack of true customer service lately. I want the people back. Let’s bring some accountability back to corporate America.
